Voodoo Authentica

Ordering On-Line
Ordering By U.S. Mail
Ordering By Fax
Shipping Charges
Shipping Note
Rush Delivery
International Shipping
Refunds/Exchanges
Questions

Contact Info for Orders:
Telephone:
504-522-2111
email: info@voodooshop.com

Due to the hand-crafted and blessed nature of our products, please allow 7-14 days for delivery

Ordering Online:

Voodoo Authentica utilizes the Secure Socket Layer (SSL) authentication and RC4 128 bit encryption technology. SSL encryption protects information being transmitted across the internet to our processing center. In layman terms... "Highly Secure and 100% guaranteed!"

Just like a physical store, Voodoo Authentica provides you with a shopping cart. This shopping cart has the features listed below...

1. Once you have found an item you want to purchase, make any size/color/style selection options if offered, enter the quantity desired into the quantity field, and click the button. This will take you to another page showing the item you have selected as well as a description, quantity, and price. You now have the option to change the quantity of the item selected. By changing the quantity next to the item and then selecting Recalculate, this will let you select multiple quantities of any item. If you wish to remove an item from the shopping cart, change the quantity selected to "zero" and hit recalculate. This will remove an item from the cart.

2. Now you can continue the ordering process and check out by clicking on "Check Out" link at the bottom of the shopping cart and follow the on screen instructions. Don't worry, if you change you mind at any time you can empty the entire shopping cart by selecting Empty Basket.

3. To continue shopping just click on the Continue Shopping link at the bottom of the shopping cart page. The item(s) you previously selected will remain in your cart wherever else you decide to go in the store, and you can always remove an item later if you change your mind. You can view your cart or check out at any time by clicking on the "Review Cart/Checkout" link at the bottom of every product page and following the on screen instructions.

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Ordering by Mail:

For offline ordering with Money Order or Credit Card, feel free to Print Out an Order Form (click here) and mail it to us at the address below:

Voodoo Authentica
612 rue Dumaine
New Orleans , LA 70116

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Shipping Charges - U.S.A. Only:

Merchandise Total	Shipping and Handling Charge
$00.00 - $24.99	$8.50
$25.00 - $49.99	$11.50
$50.00 - $74.99	$15.50
$75-$124.99	$19.50
$125+	$24.50

*Any orders over $150, or which include heavy or bulky items, may incur additional shipping and handling fees. We will contact you if it is necessary to charge additional fees.

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Shipping Note:

Many of our items are uniquely hand crafted on a per-order basis, so we may not be able to ship your order immediately. If there will be a significant delay in sending your order, we will keep you updated by phone or email on the status of your order.
Due to the significant weight of these items, additional shipping charges may be applied to orders including multiple candles.
We ship all packages via USPS Priority, and all international packages via USPS Priority International.

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Need Rush Delivery?

If you need it even faster, please give us a call at 504.522.2111 and if we have the product(s) you desire, we will make arrangements to ship as quickly as possible.

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International Shipping: Please call us for your order at 504-522-2111.

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Refunds & Exchanges

To cancel your order: Cancelled orders will ONLY be considered within 24 hours of the order placed.

Due to the customized nature of all we hand-craft, we can only offer refunds/exchanges on items which have arrived in damaged condition.

We will be unable to issue a refund if we are not informed of the damage immediately upon your receipt of the item (within 48 hours of receipt). Fourteen days after our shipping date to the customer, we will be unable to issue a refund.

Once we receive the damaged item (please do not send any item back to us without contacting us first), we will issue a prompt refund or send out an exchange at our customer's request.

We strive for excellence in our daily customer service and 100% customer satisfaction. Please call us during our business hours of 11 AM - 7 PM, 7 days a week at 504-522-2111 with any refund/exchange issue.

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Questions?

If you have any questions please feel free to give us a call at 504.522.2111 . We will be happy to answer any and all of your questions.

Privacy Policy

This Privacy Policy ("Policy") applies to https://www.voodooshop.com, and Voodoo Authentica, Inc. ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include https://www.voodooshop.com. The Company's website is an e-commerce site. By using the Company website, you consent to the data practices described in this statement.

California Consumer Privacy Act and California Privacy Rights Act

If you are a California resident, you have the following rights under the California Consumer Privacy Act ("CCPA") and California Privacy Rights Act ("CPRA"):

Right to Know: You may request details on what personal data we collect, use, and share.
Right to Delete: You can request deletion of personal data, subject to certain legal exceptions.
Right to Correct: You may request corrections to inaccurate personal information.
Right to Opt-Out: You can opt out of the sale or sharing of personal data for advertising.
Right to Restrict Sensitive Data Use: You may limit the use of sensitive personal information.
Right Against Retaliation: The Company will not discriminate against you for exercising your rights.

... (rest of your privacy policy content goes here) ...

Terms and Conditions

Introduction

At Voodoo Authentica, Inc. ("Company", "we", "our"), we are dedicated not just to selling products or offering readings, but to creating meaningful experiences that delight and support our community. By using our website https://www.voodooshop.com or visiting our store, you agree to these Terms and Conditions ("T&C"). Please read them carefully. If you do not agree, do not use our services.

Orders and Payment

All orders must be paid in full at the time of purchase or booking. We accept major credit cards and other payment methods displayed at checkout. We reserve the right to refuse or cancel any order for reasons including suspected fraud, errors in pricing, or unavailable stock.

Shipping and Delivery

We ship domestically and internationally. Delivery times are estimates and may vary based on carrier and location. International customers are responsible for any import duties, taxes, or customs fees. We are not liable for delays caused by carriers or customs inspections.

Returns, Refunds, and Exchanges

If an item arrives damaged, please contact us within 7 days of delivery with photos, and we will replace it at our expense or issue a full refund. Beyond delivery, our goal is that every customer loves their purchase—if there’s ever any concern or issue, contact us and we’ll do everything we can to ensure your satisfaction.

Reading Appointments

All readings must be paid in full at the time the appointment is scheduled. No-shows will not receive a refund. Cancellations made less than 24 hours before the appointment are non-refundable. Cancellations made more than 24 hours in advance are eligible for a full refund by calling us at the shop at 504.522.2111 between 11 AM and 7 PM Central Time.

Intellectual Property

All content on this website, including text, images, logos, and designs, is owned by Voodoo Authentica, Inc. and may not be used without permission.

User Responsibilities

By using our services, you agree not to use the website for illegal purposes or to interfere with its operation. Users must be of legal age to make purchases where required.

Limitation of Liability

To the fullest extent permitted by law, Voodoo Authentica, Inc. is not liable for any damages arising from the use of our website or products, including indirect, incidental, or consequential damages. Liability for any product sold is limited to the purchase price

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