to the recent rise of credit card fraud over the internet, any
order totaling over $150.00 (including shipping) must be placed
directly with one of our sales associates. Orders over $150.00
can be placed via fax, phone, or email. All credit cards will
still be processed via our secure server. We apologize for any
inconvenience that this may cause and we will include a special
"lagniappe" gift with your order. Please feel free to
email or call us with any questions and we will be happy to assist
to the hand-crafted and blessed nature of our products, please allow
7-14 days for delivery
sure how to begin shopping at Voodoo Authentica™ ? Worried about
using your credit card online? Don't worry. Shopping here is very
similar to real-world shopping--but even easier, faster and much
more convenient. It's as easy as 1-2-3.
Authentica™ utilizes the Secure Socket Layer (SSL) authentication
and RC4 128 bit encryption technology. SSL encryption protects information
being transmitted across the internet to our processing center.
In layman terms... "Highly Secure and 100% guaranteed!"
like a physical store, Voodoo Authentica™ provides you with
a shopping cart. This shopping cart has the features listed below...
Once you have found an item you want to purchase, make any size/color/style
selection options if offered, enter the quantity desired into the
quantity field, and click the
button. This will take you to another page showing the item you
have selected as well as a description, quantity, and price. You
now have the option to change the quantity of the item selected.
By changing the quantity next to the item and then selecting Recalculate,
this will let you select multiple quantities of any item. If you
wish to remove an item from the shopping cart, change the quantity
selected to "zero" and hit recalculate. This will remove an item
from the cart.
Now you can continue the ordering process and check out by clicking
on "Check Out" link at the bottom of the shopping cart and
follow the on screen instructions. Don't worry, if you change you
mind at any time you can empty the entire shopping cart by
selecting Empty Basket.
To continue shopping just click on the Continue Shopping
link at the bottom of the shopping cart page. The item(s) you previously
selected will remain in your cart wherever else you decide to go
in the store, and you can always remove an item later if you change
your mind. You can view your cart or check out at any time by clicking
on the "Review Cart/Checkout" link at the bottom
of every product page and following the on screen instructions.
of our items are uniquely hand crafted on a per-order basis, so
we may not be able to ship your order immediately. If there will
be a significant delay in sending your order, we will keep you
updated by phone or email on the status of your order.
check orders will be shipped after checks are received and cleared
in our account.
to the significant weight of these items, additional shipping
charges may be applied to orders including multiple candles.
Cancel your order: Cancelled orders will ONLY be
considered within 24 hrs of the order placed.
the customized nature of all we hand craft, we can only offer
refunds/exchanges on items which have arrived in damaged condition.
We will be unable to issue a refund if we are not informed of the
damage immediately upon your receipt of the item (within 48 hours of
receipt). Fourteen days after our shipping date to the customer, we
will be unable to issue a refund.
Once we receive the damaged item
(please do not send any item back to us without contacting us
first), we will issue a prompt refund or send out an exchange at our
We strive for excellence in our daily customer
service and 100% customer satisfaction. Please call us during our
business hours of 11 AM - 7 PM, 7 days a week at
any refund/exchange issue.
of New Orleans
612 rue Dumaine, French Quarter
New Orleans, La. 70116
Thursday - Monday: 10 AM - 6 PM / Tuesday & Wednesday: 11 AM - 7 PM
of New Orleans
Authentica™, Voodooshop.com™ & Voodoofest.com™are registered trademarks
of Voodoo Authentica of New Orleans™.
Any duplication, use, or
representation of any of the text or images on this site without the
express written consent of Voodoo Authentica of New Orleans™ is strictly